Privacy Policy

This Privacy Policy describes the privacy policy and practices of the website www.fidogroup.com, operated by K9 Solutions Inc. (T/A Fido Group) and informs you of its data collection and usage. For the purposes of this Privacy Statement, unless otherwise noted, all references to K9 Solutions Inc. (T/A Fido Group) include www.fidogroup.com. By using the Fido Group website, you consent to the data practices described in this statement.

Collection of your Personally Identifiable Information

In order to better provide you with products and services offered on our Site, Fido Group may collect Personally Identifiable Information (“PII”). PII is information that identifies you, or that could be used to identify you in conjunction with other information. PII does not include anonymized data that cannot be used to identify or contact you.

The particular pieces of PI that Fido Group may collect will be specified at the location on the website at which it is collected, but is likely to include items such as your:

- First and Last Name

- Mailing Address

- E-mail Address

- Phone Number

- Pet Names and other pet attributes

- Pet Medical Records

We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or by another business we work with; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services through our Site. We also may gather additional personal or non-Personally Identifiable Information in the future.

Use of your Personally Identifiable Information

Fido Group collects and uses your Personally Identifiable Information to operate its website(s), deliver the services you have requested, to process payments, and to communicate with you regarding services and/or products you have requested from us.

Fido Group may also use your Personally Identifiable Information to inform you of other products or services available from Fido Group and its affiliates.

Fido Group allows customers to make payments through the website; however, Fido Group itself does not collect, use or retain your payment information. Fido Group uses an external payment processing service to handle the financial aspects of your transactions through the website.

Sharing Information with Third Parties

Fido Group currently does not sell, rent or lease its customer lists to third parties. However, it reserves the right to do so in the future.

Fido Group may, from time to time, contact you on behalf of external business partners about a particular offering of theirs that we believe may be of interest to you. In those cases, Fido Group delivers the message to you on their behalf, and in those cases your Personally Identifiable Information (e-mail, name, address, telephone number) is not transferred to the third party. When we send these by email, you may choose to opt-out of any such messages by clicking on the unsubscribe link contained in that email.

Fido Group shares Personally Identifiable Information with service providers that provide operational support to Fido Group. For example, Fido Group uses such providers for technological support for the operation of the website, for customer relationship management, and to perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such service providers are prohibited from using your PII for any purpose except to provide these services to Fido Group, and they are required to maintain the confidentiality of your information. Some of those vendors may use information provided to them by Fido Group where any PII has been anonymized.

Fido Group may disclose your Personally Identifiable Information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fido Group or the site; (b) protect and defend the rights or property of Fido Group; and/or (c) act under exigent circumstances to protect the personal safety of users of Fido Group, or the public.

Tracking User Behavior

Fido Group may keep track of the pages that you visit on the Fido Group website in order to determine what Fido Group services are the most popular. This data is used to deliver customized content and advertising within Fido Group to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Fido Group. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Fido Group website.

Use of Cookies

The Fido Group website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Fido Group pages, or register with the Fido Group site or services, a cookie helps Fido Group to recall your specific information on subsequent visits. This simplifies the process of recording your Personally Identifiable Information, such as billing addresses, shipping addresses, and so on. When you return to the same Fido Group website, the information you previously provided can be retrieved, so you can easily use the Fido Group features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Fido Group services or websites you visit.

Your Choices

You do not need to provide any Personally Identifiable Information to browse parts of the Fido Group website, but you must provide PII where indicated in order to use certain features of the site. By providing your PII, you thereby consent to TFG transferring your PII to our service providers, which is necessary in order for the Fido Group website to operate properly. If you do not wish to receive email marketing communications from Fido Group, you may opt-out by clicking the unsubscribe link contained in such emails.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects Personally Identifiable Information.

Security of your Personally Identifiable Information

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your Personally Identifiable Information. Fido Group uses encryption, such as the Secure Sockets Layer (SSL) protocol, to protect Personally Identifiable Information transmitted to or through this website.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

Fido Group does not knowingly collect Personally Identifiable Information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Fido Group may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Fido Group or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Fido Group, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

Changes to this Statement

Fido Group reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat Personally Identifiable Information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Sale of the Business

In the event our business or its assets, including the website, is sold or restructured, your Personally Identifiable Information that we have collected about you likely will be shared with or transferred to the acquiring company. In such event, you will be notified by email and/or by a prominent notice on the TFG website of the sale, of any changes in the handling and use of your PII, and of choices you may have regarding your PII. We will endeavor to require the acquiring company to assume the rights and obligations regarding PII as described in this privacy policy but cannot assure you that any such acquiring company may do so.

Contact Information

Fido Group welcomes your questions or comments regarding this Privacy Statement. If you believe that Fido Group has not adhered to this Statement, please contact Fido Group at:

K9 Solutions Inc. (T/A Fido Group)

4315 50th Street NW, Suite 200, Washington, DC 20016

info@fidogroup.com

+1 (202)900-3436

EFFECTIVE AS OF NOVEMBER 23, 2022.